Question 1

How much does supervised visitation cost?

Accepted Answer

Intake is $50 per person. Supervised visitation is $70 per hour with a 2-hour minimum. A platform scheduling fee of $99 applies to each case booked through SafeProvider. For a typical first visit with two parents and one child, the total is $339. See our pricing page for full details.

Question 2

How much does supervised exchange cost?

Accepted Answer

Intake is $50 per person. Each supervised exchange is $70. A platform scheduling fee of $99 applies. For a typical first exchange with two parents, the total is $269. See full pricing.

Question 3

Are there additional fees for more children?

Accepted Answer

SafePair charges a flat $50 per additional child. This is not per hour. Ask during intake for exact pricing for your family.

Question 4

Is there a sliding scale or low-income option?

Accepted Answer

Yes. SafePair offers sliding-scale rates for qualifying families. Learn about the low income program. Ask about eligibility during intake.

Question 5

Where does the $99 platform fee go?

Accepted Answer

The $99 SafeProvider platform fee covers intake processing, scheduling coordination, secure payment handling, and case tracking. It is separate from SafePair's provider fees.

Question 6

How long does it take to get started?

Accepted Answer

After intake and payment, SafePair reviews your case within 1-2 business days. If accepted, scheduling begins within 3-5 business days. Total: 3-7 business days from intake to first session. See how it works for the full timeline.

Question 7

What happens after I pay?

Accepted Answer

Payment reserves your intake slot and triggers case review. SafePair reviews independently. If accepted, they contact you to schedule. If declined, full refund. See how it works.

Question 8

Do I need a court order?

Accepted Answer

Not required to start intake. Most families have one. If unsure, consult your attorney.

Question 9

What documents do I need?

Accepted Answer

Government-issued photo ID for each adult, court order or stipulation (if applicable), other parent's contact information, preferred schedule, any restraining or no-contact orders, names and ages of all children.

Question 10

What if SafePair declines my case?

Accepted Answer

Full refund of all fees. SafePair reviews every case independently based on professional assessment and capacity.

Question 11

Who is the provider?

Accepted Answer

SafePair, a professional supervised visitation provider based in Oakland, CA. Operates in compliance with California Family Code Section 3200.5 and Standard 5.20, requiring Live Scan background checks and mandated training. Learn more about SafePair.

Question 12

Is this a law firm?

Accepted Answer

No. SafeProvider manages intake, scheduling, and payment only. We do not provide legal advice. Services delivered by SafePair.

Question 13

What does "neutral third party" mean?

Accepted Answer

Standard 5.20 defines supervised visitation as contact in the presence of a neutral third person. The monitor does not take sides, does not give custody opinions, and follows your court order rules.

Question 14

Does SafePair handle high-risk or sexual assault cases?

Accepted Answer

Yes. SafePair provides specialized supervision for highly sensitive cases, including sexual abuse and assault matters, under strict professional oversight. Many providers do not accept these cases. SafePair does. Learn about SafePair's approach.

Question 15

Can I get a refund?

Accepted Answer

If SafePair declines your case, full refund. Once services begin, refunds follow SafePair's cancellation policy.

Question 16

How do I refer a client?

Accepted Answer

Direct client to safeprovider.org/start or send details via contact page. We handle intake, scheduling, payment. SafePair handles delivery, documentation, testimony.

Question 17

What turnaround can I tell my client?

Accepted Answer

3-7 business days from payment to first scheduled session.

Question 18

Does SafePair provide reports and testimony?

Accepted Answer

Yes. Professional documentation and reports to parents and courts. Witness testimony when requested.

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