Terms of Service
Last updated: March 2026
1. Acceptance of Terms
By using safeprovider.org, you agree to these Terms of Service. If you do not agree, do not use this website.
2. What SafeProvider Is
- SafeProvider is an online intake, scheduling, and payment platform for supervised visitation and custody exchange services.
- SafeProvider is operated by Safe Provider.
- SafeProvider is NOT a law firm. SafeProvider does NOT provide legal advice.
- SafeProvider is NOT the court-listed supervised visitation provider. SafeProvider does NOT deliver supervised visitation or custody exchange services.
- SafeProvider is NOT affiliated with any court, government agency, or judicial body.
3. What SafeProvider Does
- Processes online intake forms
- Collects payment securely via Stripe
- Coordinates scheduling between families and SafePair
- Tracks cases and sends notifications
- Provides customer support for intake and payment questions
4. What SafeProvider Does Not Do
- Provide legal advice or court filings
- Conduct custody evaluations
- Provide therapy, counseling, or mediation
- Directly manage or supervise visitation or exchange sessions
- Make case acceptance or decline decisions
- Guarantee provider availability or scheduling
5. Service Delivery
- All supervised visitation and supervised exchange services are delivered by SafePair, a separate and independent professional supervised visitation provider.
- SafePair independently reviews and decides whether to accept each case based on their professional assessment and capacity.
- SafeProvider does not control SafePair's acceptance decisions, scheduling, or service delivery.
6. Payment Terms
- Payment is collected at the time of intake via Stripe Checkout.
- The SafeProvider platform fee is $99 per case. This covers intake processing, scheduling coordination, and payment handling.
- Provider fees (intake, hourly visitation, exchange) are set by SafePair and listed on the Santa Clara County court provider list.
- Payment does not guarantee provider acceptance. SafePair reviews every case independently.
- All prices are in US dollars.
7. Refund Policy
- If SafePair declines your case, you receive a full refund of all fees paid.
- Once SafePair accepts your case and services begin, refunds follow SafePair's cancellation policy.
- The SafeProvider platform fee is non-refundable once services have begun.
- Refunds are processed to the original payment method via Stripe.
8. User Responsibilities
- You agree to provide accurate and truthful information in your intake form.
- You agree to comply with your court order and any conditions set by SafePair.
- You are responsible for attending scheduled sessions on time.
9. Limitation of Liability
- SafeProvider is an intake and scheduling platform only. SafeProvider is not liable for the quality, outcome, or conduct of supervised visitation or exchange services delivered by SafePair.
- SafeProvider is not liable for SafePair's acceptance or decline of any case.
- To the maximum extent permitted by law, SafeProvider's total liability is limited to the amount you paid through the platform.
10. Dispute Resolution
- Any disputes arising from these Terms shall be resolved under the laws of the State of California.
- Venue for any legal proceedings shall be in Santa Clara County, California.
11. Changes to Terms
We may update these Terms. Continued use of the site after changes constitutes acceptance.